Last Updated: March, 2023
This Privacy Notice outlines how Jacks Adventure Pvt. Ltd., its affiliates, and subsidiaries (collectively referred to as “www.gyanyatra.com,” “we,” “us,” or “our”) process and manage personal data when you book a tour with us, inquire about booking a tour with us, visit our website, or otherwise receive any related products or services from us. It explains how we use, collect, and protect your personal information.
We respect your privacy and are committed to protecting it. We make sure to comply with all applicable laws and regulations related to data protection.
At www.gyanyatra.com, we take your privacy very seriously and take all necessary measures to ensure that your data is kept secure and private. We are committed to upholding all applicable laws and regulations related to data protection, and have implemented a range of security measures to protect your information.
We start by making sure that any personal data that you provide is safeguarded and not accessible without authorization.This means that unauthorised personnel, external parties, or even inside personnel will not be able to access or use your personal data without your explicit consent. Furthermore, we encrypt any data that is stored in order to protect it against unauthorised access.
We are also committed to protecting your data from improper use. This means that we will only use your data in ways that comply with the law and our own internal policies. We will never share your personal data with third parties in a way that could breach your privacy or the law.
Your privacy is of utmost importance to us and we strive to ensure that your data is kept safe and secure at all times.
Information We Collect
We may collect personal information that you voluntarily provide when you use our services. This includes information such as your name, email address, and phone number. We will use this information to provide our services and improve your experience with us.
Additionally, we may collect information about how you use our services, such as the dates and times you visit, the type of tour you book, and other interactions with our services. This information is used to improve our services, personalise your experience, and track usage of our services. We may also use this information to investigate and troubleshoot any potential technical problems or potential violations of our terms of service.
Videos and Photos on the Tour
While participating in a Tour, it is possible that photos or videos may be taken by other travellers or by one of our representatives which could contain your likeness. This could constitute personal information. We take care to handle and protect your personal information, and any photos or videos taken by one of our representatives will not be used for marketing purposes without your prior knowledge and consent. We understand the importance of respecting your privacy and take every precaution to ensure your information is secure. However, we cannot be held responsible for other travellers on your Tour who may take your photo without your permission. If you do not want to be photographed, we recommend you inform the other travellers and make your wishes known.
Occasionally, we may arrange for a professional photographer to join your Tour for the purpose of taking promotional photos and videos. Before the Tour starts, you will have the choice to accept or decline the proposal.
Data Storage and Security
Industry-standard security measures are taken to protect customers’ personal information from unauthorised access. These include secure server storage and the maintenance of appropriate administrative, technical, and physical safeguards. Data stored on the server is encrypted to ensure secure transmission, and stored in a highly secure environment to protect computers from malicious software.
We understand that keeping personal information safe is vital and we take measures to ensure your data is secure. All customer passwords and usernames are stored securely and access to the servers is restricted to only those employees who need access to the data. We also take care to ensure that our payment gateways are up-to-date, secure, and compliant with the necessary security standards.
This ensures that any financial information you enter, such as credit card numbers, is not only encrypted but also securely stored with the payment gateway provider and not with us. By taking proactive measures to ensure your data is safe, we strive to provide an enjoyable and stress-free experience. We take your security very seriously and are committed to protecting your privacy.
Jurisdiction and Legal Framework
www.gyanyatra.com may provide your personal information in response to a search warrant, court order, or other legally valid inquiry by a government agency, such as a law enforcement or regulatory agency. In cases where an agreement has been violated or a law has been contravened we may be required to provide your personal information to an investigative body. We may also disclose personal information as necessary for the establishment, exercise or defence of a legal claim, whether in court proceedings or in an alternative dispute resolution, as well as to investigate or prevent actual or suspected loss or harm to persons or property. We will only disclose your personal information in accordance with applicable laws, and will always take into account your rights under the applicable laws when deciding how to respond to such requests. It is important to note that we take the protection of your personal information seriously and will only disclose such information when we are confident that the request for disclosure is legitimate and that we are legally obligated to do so.
Your Rights when you take our services/products
You have the right to access, update, and correct any personal information we have collected and stored about you. This includes the right to access any information we have obtained, to update any incorrect or incomplete information, and to correct any information that is inaccurate. Here are some more points to explain –
(1)You may request that we correct any inaccurate, incomplete, or outdated information we have about you.(2)You may request that we cease processing or utilising your information.(3)You may revoke any consent that you have previously given us.(4)You may request that we delete any/all of the information that we have about you.(5)You can request for us to give you a copy of the data that we have about you, or if you prefer, to transfer that information to a different service provider.
You may exercise your rights related to data privacy by contacting us using the details provided by us. We will only carry out the activities mentioned above if they do not conflict with our legal or security interests, or the privacy interests of other people.
If you are interested to work with us
If you apply for a job with us, we will collect certain personal information from you, such as your name, contact information, and employment history. This information will be used to verify your identity and assess your qualifications for the position to which you have applied. Additionally, we may request any other personal information that is reasonably necessary to make a decision about your suitability for the job.
Contact us
We take privacy matters seriously, and if you have any queries or concerns, we urge you to get in touch with us. You can reach us by email or telephone.
Your privacy is of the utmost importance to us and we will do our best to ensure that your data is secure and protected.
E-mail at info@gyanyatra.com
Phone: +91 9717720351
Changes to Privacy Policy
This Privacy Policy may be updated from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons. If we make material changes for how we treat your personal information, we will provide you with advance notice by posting the updated policy on our website. Such material changes include, but are not limited to, changes in the categories of personal information we collect, how we use the information we collect, with whom we share it, and our data retention practices. We also encourage you to review the Privacy Policy each time you access or use our services in order to stay informed of our privacy practices.